Refund Policy

Last updated: July 2026

1. Overview

ALAB Technology Private Limited provides custom, made-to-order software and professional services. This policy explains when refunds do and do not apply. Because our work is bespoke and time is committed to each project, refunds are limited as set out below.

2. Advance & Booking Payments

Advance, booking or mobilisation payments are non-refundable, as they reserve our team's time and cover initial work such as discovery, planning and design.

3. Milestone Payments

Payments made against a milestone that has been delivered or accepted are non-refundable. Once work for a stage has been performed, it is billable regardless of subsequent cancellation.

4. When a Refund May Be Considered

• If ALAB has not started or delivered any work for a specific paid stage, a refund of that stage may be considered at ALAB's discretion, after deducting costs already incurred (such as third-party licences, tools or time spent).
• Refunds, where approved, are limited to amounts paid for undelivered work only.

5. What Is Not Refundable

• Completed or accepted work, and any work in progress for the current stage.
• Third-party costs (hosting, domains, licences, APIs, ads) paid on your behalf.
• Delays or changes caused by the client, including scope changes, or failure to provide content, approvals or access.

6. How to Request

To request a refund, email support@alabtechnology.com with your project details and reason. Approved refunds are processed to the original payment method within a reasonable period.

7. Discretion

All refund decisions are made by ALAB on a case-by-case basis and are final. This policy does not affect any rights that cannot be excluded under applicable law.