Refund & Cancellation Policy

Extended Warranty plans are not-refundable, All Services under the availed Product and Product(s) as a whole and “AS IS” items are considered FINAL SALE upon initiation of the Delivery process from Alab Technology and are not eligible for a refund.

1. Once the source code is released, refund requests won’t be eligible.
2. Once the code Setup is initiated by the Alab Technology Technical team, refund requests won’t be eligible for Single Product and Product Customizations as well.
3. Once the executable file(s) are released by Alab Technology, a refund request won’t be eligible.

If the product does not work with your hosting server according to our Support guidelines, then you must email us for technical support to resolve the issue. After receiving your request regarding the issue, you will get the best possible support from us.

In order to resolve any issue with the product, we will need your website access (Cpanel, Admin Credentials, Database Access, etc). If you cannot provide this information to resolve the issue, then we will NOT accept your refund request, and also an unsuccessful attempt from our end won’t be eligible to accept or process any Refund Request as per FINAL SALE policy.

You must have to follow the Pre-requisite document provided before/after your purchase. If, in any case, if you fail to follow the Pre-requisite, you will not be eligible for a refund.

You must review the Demo of our Products and support Documents. If you do not review the demo and support documents, once the delivery phase of the product is initiated after the demo then in that case you will not be eligible for a refund.

After product delivery and setup and installation are provided by our team, you will not be eligible for a refund. If in case our technical support cannot resolve your problem, then we will allow a refund for you.

Before purchasing any of our products, please read the product details, supported application versions, and check the DEMO very carefully. Only if you are completely satisfied, then you need to purchase. If you purchased and then ask for something which we may not offer in this case, we will NOT accept your refund request.

Charges for installation, conflict resolution, and customization services are not refundable. Charges related to demo, customizations, services, branding are non-refundable once paid. Alab Technology is thankful for your feedback and heartily apologizes if you were not satisfied with the purchased product. Kindly follow the below-mentioned steps to proceed with your request for cancellation or refund.

CANCELLATION POLICY

Cancellations will be considered only if the request is made within before project initiated placing an order. (If the request is placed after the completion of this duration, or if the delivery is already in process, the cancellation request won’t be accepted.)

Cancellation requests will not be accepted for the services and packages offered under promotional schemes at the time of some special occasion or festival like Christmas, New Year, etc.

REFUND POLICY

We offer before work initiate money back guarantee for some of our products only. If the product does not work with your hosting server according to our Support guidelines, then you must email us for technical support to resolve the issue. After receiving your request, you will get support from us but if in case our technical support cannot resolve your problem then we will allow refunding for you

In order to resolve any issue with the product, we will need your website access (cPanel, Admin Credentials, Database Access,). If you cannot provide this information to resolve the issue, then we will NOT accept your refund request.

You must have to follow the Pre-requisite document provided before/after your purchase. If in any case if you fail to follow the Pre-requisite, you will not be eligible for a refund.

You must review the Demo of our Products and support Documents. If you do not review the demo and support documents, in that case, you will not be eligible for a refund.

After product delivery and setup and installation have been provided by our team, you will not be eligible for a refund. If in case our technical support cannot resolve your problem, then we will allow refunding for you.

Before purchasing any of our products, please read the product details, supported application versions, and check the DEMO very carefully. Only if you are completely satisfied then you need to purchase. If you purchased and then ask for something which we may not offer in this case, we will NOT accept your refund request.

As we’re working readymade products, we have some limitation to support on technical things like BUG fix, Custom works, etc. If we face any bugs we max can co-ordinate with original author and try to fix it.

Charges for installation, conflict resolution, and customization services are not refundable.

Need help?

If you have any queries, please feel free to contact us support@alabtechnology.com