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Alab Technology

Effective Date: 07.11.2024

At Alab Technology Private Limited (“we,” “us,” or “our”), we take your privacy seriously and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our mobile apps, iOS apps, website, or any other related services (collectively, “Services”). By using our Services, you agree to the practices outlined in this Privacy Policy.

Please read this Privacy Policy carefully to understand how we treat your personal data.

1. Information We Collect

We collect different types of information depending on how you use our Services. This includes personal information you provide directly and non-personal data we collect automatically.

a) Personal Information

We may collect personal data when you:

  • Create an Account: Name, email address, phone number, company name, or any other information you provide.
  • Make a Purchase: Payment information such as credit card details or billing address.
  • Use Features of the App: Data entered for app functionality (e.g., user preferences, contact lists, content uploaded).

This information may also include optional details you provide, such as user feedback, app usage preferences, or survey responses.

b) Device and Usage Information

We may collect the following types of non-personal data:

  • Device Information: Data about the device you’re using, such as the device type, operating system (e.g., iOS version), device model, unique device identifiers (e.g., IMEI, MAC address, Advertising ID).
  • App Usage Data: Information on how you interact with our apps, such as which features you use, app crashes, timestamps, and other activity logs.
  • Location Information: If the app uses geolocation features, we may collect information about your location through GPS or IP address.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and other tracking technologies to collect information about your usage of our Services and to improve functionality.

c) Third-Party Data

If you integrate third-party services, such as social media accounts (e.g., Facebook, Google), we may collect certain information from these services based on the permissions you grant.

2. How We Use Your Information

We use the data we collect for the following purposes:

  • To Provide and Improve Our Services: To operate, maintain, and improve our mobile apps, iOS apps, and any related services.
  • Personalization: To customize your experience based on usage patterns and preferences.
  • Communication: To send you important updates, security alerts, customer support messages, and marketing communications (if you opt-in).
  • Analytics and Research: To analyze how users interact with our apps and Services, which helps us improve performance and fix bugs.
  • Payments and Transactions: To process payments if you make purchases or subscribe to premium services.
  • Security: To monitor for unauthorized access, detect potential fraud, and safeguard your account.
  • Marketing and Promotions: To send promotional offers, newsletters, and updates related to our Services (only with your explicit consent).

3. How We Share Your Information

We do not sell, rent, or trade your personal information. However, we may share your information in the following circumstances:

  • Service Providers: We may share your personal data with trusted third-party vendors and service providers who assist in operating our apps or providing specific services, such as hosting providers, payment processors, email delivery services, and analytics providers. These service providers are obligated to protect your data and are not permitted to use your data for any other purpose.
  • Business Transactions: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.
  • Legal Compliance: We may disclose your personal information to comply with legal obligations, such as responding to a subpoena or court order, or if we believe it is necessary to protect the rights, property, or safety of our company, users, or others.
  • With Your Consent: We may share your information if you give us explicit permission to do so, such as when you connect your account to a third-party service.

4. Data Retention

We retain your personal information only for as long as it is necessary to fulfill the purposes described in this Privacy Policy or as required by law. When your information is no longer needed, we will delete or anonymize it in a secure manner.

5. Security of Your Information

We implement industry-standard security measures to protect your personal data from unauthorized access, use, or disclosure. These include encryption, firewalls, and secure data storage practices. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

  • Access: You can request access to the personal data we hold about you.
  • Correction: You can request that we correct any inaccurate or incomplete data.
  • Deletion: You can request that we delete your personal data, subject to certain conditions (e.g., legal obligations).
  • Opt-Out of Marketing: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions or by contacting us directly.
  • Data Portability: You can request a copy of your data in a structured, machine-readable format.
  • Restriction of Processing: You can ask us to restrict the processing of your personal data in certain circumstances.

If you wish to exercise any of these rights, please contact us at alabtechnologypvtltd@gmail.com We will respond to your request in accordance with applicable data protection laws.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve the performance and functionality of our Services. Cookies help us remember your preferences and provide a more personalized experience. You can control cookies through your browser settings, but please note that disabling cookies may affect the functionality of some features.

8. International Data Transfers

If you are accessing our services from outside the United States or our primary operating region, please be aware that your personal information may be transferred to, stored, and processed in the United States or other countries where we or our service providers have operations. These countries may have different data protection laws than your home country. By using our services, you consent to the transfer of your data to these countries.

9. Children’s Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware that we have inadvertently collected personal data from a child under 13, we will take steps to delete that information as soon as possible.

If you believe we have collected personal data from a child under 13, please contact us immediately at alabtechnologypvtltd@gmail.com.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. When we make changes, we will update the “Effective Date” at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact us at:

Alab Technology Private Limited
Nazarathpet, Chennai
support@alabtechnology.com
www.alabtechnology.com

Final Notes:

This Privacy Policy is tailored for a mobile app and iOS app development company. If your business operates under specific regulatory environments (such as the GDPR for EU residents or CCPA for California residents), be sure to include additional disclosures or sections to comply with those laws. You may also need to adjust the policy depending on the features of your apps and whether third-party services (e.g., analytics, payment processors) are involved in the data collection process.

When we are working on ready-made solutions for you, if you encounter any bugs or require version code changes, please allow time for the author’s response. Once the author provides a solution, we can proceed with the necessary work, and the updated version code for the app will be handled separately.